Employment and Social Development Canada · Awarded contract

Awarded

Business Analyst for Contact Centre Modernization at ESDC

Awarded 23 Mar 2026

View live tenders

Awarded23 Mar 2026

Value$150,042.38

SupplierRandstad Interim Inc

AgencyEmployment and Social Development Canada

ProvinceOntario

CategoryIT & Software

Expires in 1mo8mo term, 87% elapsed

Awarded 23 Mar 2026Expires 30 Nov 2026

About

Employment and Social Development Canada awarded a contract to Randstad Interim Inc for a Business Analyst to support the Contact Centre Modernization (CCM) group.

The role involved leading requirements gathering and analysis, documenting business processes, and supporting solution design for 14 contact centre migrations.

The Business Analyst also facilitated walkthroughs and reviews with stakeholders, ensured alignment between business needs and technical solutions, and monitored progress against project deliverables.

The contract value was $150,042.38, with the realized amount contingent on the number of task authorizations issued.

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