IT & Telecommunications Consulting for ESDC Contact Centre Cloud Migration
Awarded 18 Jun 2025
About
Employment and Social Development Canada awarded a contract to Tundra Technical Solutions Inc.
for information technology and telecommunications consulting services.
The contract supported the Benefit Delivery Modernization's Common Platform Delivery workstream, which required a Project Manager to provide advice on the complexity of migrations and project management maturity level and skillset.
The workstream is responsible for multi-phase projects to migrate seven of ESDC's contact centres to a new Cloud-based contact centre solution (CCS).
The contract value is $251,105.42, and as a task authorization contract, the realized amount is contingent on the number of task authorizations issued and may be less than the published amount.
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