Employment and Social Development Canada · Awarded contract

Awarded

Award of 1 800 O-Canada Contact Centre Services to Gatestone & Co. Inc.

Awarded 01 Apr 2024

View live tenders

Awarded01 Apr 2024

Value$20,868,434.70

SupplierGatestone & Co. Inc.

AgencyEmployment and Social Development Canada

ProvinceOntario

CategoryPublic Services & Welfare

Ended 1y 7mo ago12mo term

Awarded 1 Apr 2024Expired 31 Mar 2025

About

Employment and Social Development Canada awarded a contract to Gatestone & Co.

Inc.

for the provision of 1 800 O-Canada Contact Centre (CC) Services and associated Customized Information Services (CIS).

The contract implements a shift from the previous service delivery model—where CC agents, supervisory and operational services were provided by a third-party contractor while facilities, technical and telephony infrastructure, and overarching management services were provided by ESDC—to a model in which the contractor provides CC services and the facilities housing agents, supporting staff, and infrastructure, while the core contact centre management platform, knowledgebase, and supporting infrastructures continue to be provided by Canada.

The contract value is CAD 20,868,434.7 and includes one or more amendments.

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Other similar contracts12

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Award of 1 800 O-Canada Contact Centre Services to Gatestone & Co. Inc.

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