National Defence · Awarded contract

Awarded

Informatics Professional Services for DND/CAF IT Service Management Transformation

Awarded 01 Apr 2016

View live tenders

Awarded01 Apr 2016

Value$17,579,862.00

SupplierSierra Systems Group Inc

AgencyNational Defence

ProvinceCanada

CategoryIT & Software

Ended 6y 1mo ago4y 6mo term

Awarded 1 Apr 2016Expired 30 Sept 2020

About

National Defence awarded a contract to Sierra Systems Group Inc for informatics professional services in support of the Director General Information Management Project Delivery's (DGIMPD) implementation of an enterprise service management tool-set and support processes.

The initiative transformed Department of National Defence/Canadian Armed Forces (DND/CAF) IT support from multiple existing service instances to a centralized service delivery culture using the Axios assyst toolset as the standard, designed on Information Technology Service Management (ITSM) best practices and the Information Technology Infrastructure Library (ITIL) framework.

The contract, valued at CAD 17,579,862, was competitively sourced and was omitted from a previous public disclosure; it contains one or more amendments.

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